Delivery Info

Processing & Despatch Time:

Orders received between Monday and Friday will be packaged by the end of next business day. Orders received on weekends will be processed on Monday or by end of Tuesday. Orders should arrive within a 5-7 day period following despatch.

Order Cancellation/Amendment:

Before an order is placed its contents and total value, including shipping, can be viewed in the 'shopping bag'. Once an order has been submitted successfully, it will be given an "Order Placed" status. The order may be cancelled or amended up until 10.00am the following day, by using the secure email link or telephone/fax numbers on the 'contact us page'. After this time it will be picked and despatched and no further changes can be made.

Returns & Exchanges:

We want you to be completely happy with Boutique Vive products.
Unfortunately products cannot be returned for color or fragrance under any circumstances due to hygienic reasons.
Credit will not be given.

If by any chance you have received a defective product please contact us immediately explaining the exactly what is wrong with the produc within 7 days of receiving the goods.

Unfortunately shipping fees may not be refunded.

If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us.

If you are returning the goods owing to defects or incorrect delivery we will refund you the price you paid for your goods (inclusive of the initial delivery charge).

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

This policy is only applicable to purchases made online. If you purchased your item at a store, please understand that each store has its own return policy.

Your statutory rights remain unaffected.

The Returns Process

STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order

Notification of your intention to cancel your order and return any goods within the period of 7 working days after the day of delivery can be done by either calling Customer Services on  or by emailing us at info@boutiquevive.com with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2. – Completing The Necessary Documentation

On notification of your intention to return, Customer Service will take note of your customer order number and the description of the goods which are being returned. This information can be found on your despatch note. Customer Service will then issue you with an authorisation number and an e-mail confirmation. Please retain a note of your authorisation number for future reference with Customer Service with regards to this matter.

STEP 3. – Returning The Product

Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel the original despatch note and a copy of your email confirmation. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt).

You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 4. – Processing The Refund

If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days. You will receive email notification of your refund from our payment-processing partner.

If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.